FAQ about Crestala & our products.

Below are a selection of frequently asked questions. If you have any further questions, please do not hesitate to contact our helpful and knowledgeable team.

  1. Do you offer a delivery service?
  2. What are your delivery charges?
  3. Do you offer a fitting service?
  4. I have had a look at your website but am still not sure what is best for me?
  5. Is your timber treated?
  6. Can I obtain a quote or place an order online?
  7. My posts are splitting due to the hot weather. Should I be concerned?
  8. How do I convert Feet & Inches to Metres or vice versa?
  9. What conditions apply to NHS staff discounts.

1. Do you offer a delivery service?

Yes. We have a delivery service to the areas surrounding Cranbrook, Crowborough, East Grinstead, Edenbridge, Hawkhurst, Heathfield, Marden, Oxted, Paddock Wood, Sevenoaks, Staplehurst, Tonbridge, Tunbridge Wells, West Malling and Uckfield.

In South and South East London we can deliver to Bromley & Croyden areas.  ( CR and BR postcodes )

2. What are your delivery charges?

To maintain fair delivery charges to all our customers, charges are based on the location and requirements of each customer. Minimum order values may apply. Please contact us to discuss your requirements.

We offer free local delivery* for orders over £400 including Vat.       
 (*Excludes Trade & discounted orders. Delivery location within 10 kilometers of our yard.  )

3. Do you offer a fitting service?

Unfortunately we do not offer a fitting service. However we will be happy to help you find someone in your local area that can assist you with this if required. Please discuss this with a member of staff when you place your order.

4. I have had a look at your website but am still not sure what is best for me?

No problem! Our experienced team are always happy to help. You can contact us through the online form, call us on 01892 864646 or visit our yard at South Farm, Langton Green near Tunbridge Wells to discuss your requirements.

5. Is your timber treated?

Yes. All our timber is pressure treated (unless otherwise stated) to the appropriate level for its general use, including UC4 for fence posts. See: information on Pressure treatments for further details.

6. Can I obtain a quote or place an order online?

Yes, you can get a quote or place an order on line by emailing info@crestalafencing.co.uk (please note payment is dealt with separately once an order has been placed and accepted). Alternatively you can place an order with us by calling 01892 864646 or visiting our yard at South Farm, Langton Green near Tunbridge Wells.

7. My posts are splitting due to the hot weather. Should I be concerned?

Timber is a naturally porous material and as such can absorb or release moisture depending on the weather conditions. This natural process is generally not detrimental, but some movement in the timber may be unavoidable. This can include splitting, warping & twisting.

During hot weather fence panels & feather edge boards may become distorted. These should return to normal during cooler, wetter weather.

These natural characteristics do not usually affect the structural performance or life expectancy of the timber.

8. How do I convert Feet & Inches to Metres or vice versa?

Click on the Metric Converter button in the top right corner of each page. For more information on how to use this handy tool, please click on the blue i  button.

9. What conditions apply to NHS staff discounts?

The person ordering must have a valid NHS identity card.

Discounts apply to basic retail prices & cannot be used in conjunction with any other offers.

Minimum discount is 5% for delivered orders.
                             OR
10% discount on orders collected from our yard.

( This offer may be withdrawn or changed without notice )

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Enter the value you want to convert including units (e.g. 1.5m) or highlight the text on the page.

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information

Information

This is a text-based metric/imperial converter which means it has some limitations in the format in which it expects the data.

Things like 1' 6", 12ins or 2.3m are fine but don't mix imperial and metric formatting, for example 1.5ins (for an inch and a half) won't work, you can use 1 1/2 ins however.

The units that are recognised are as follows:

  • Imperial units
    • yd, yds, yard, yards
    • ', ft, foot, feet
    • ", in, ins, inch, inches
  • Metric units
    • m, metres
    • cm, cms, centimetres
    • mm, mms, millimetres